June 18, 2024

Online Account (Customer Portal)

Customer Portal Information

Pay conveniently from home or from your smart device with our new Customer Portal or Mobile App

Our contactless options allow you to:

  • Pay your bill anytime and anywhere
  • Monitor your utility usage
  • Receive notifications
  • Set up autopay

SIGN UP – It’s easy to manage your account online or through the new mobile app

Have your 12-digit account number handy. It is printed on the left side of your bill. You can easily set up your User ID and Password by following the directions below to access the Customer Portal using Firefox, Safari, Chrome or Edge as your browser. (Internet Explorer is NOT a compatible browser.) You will need one of the following to verify your account: last 4 digits of your SSN, the phone number that is on file with Carroll County Electric Department, or your current statement amount.

Follow these steps to enroll:

  • Scan the Customer Portal QR code at right OR
  • Go to https://ccelectric.utilitynexus.com OR
  • Go to http://ccelectric.org AND
    • Click the Customer Portal ad on the homepage
  • Select “Sign Up” and fill in the information to create your account. You will need your account number and will be asked to verify your identity.

Quick and simple – DOWNLOAD the MOBILE APP

Now you can pay from anywhere, anytime and manage your account with the new mobile app. Simply scan the Mobile App QR code at right, install the app and follow the prompts. It’s easy!

Avoid missed payments – SIGN UP for AUTOPAY

When you enroll in autopay, your bill will be paid on your due date. To enroll in autopay:

  • Log in to the Customer Portal
  • Select “Pay Your Bill”
  • Select “Enable Autopay”
  • Complete the prompts and your Autopay enrollment is done!

Questions and Answers about the Customer Portal and Mobile App

We have set up these new payment methods for you because they are easy to use, secure and convenient. You do not need to leave your home to manage your utility account, check your balance or due date, monitor how much electricity you are using or pay your bill.
There are 4 simple ways to get to the Customer Portal. You can:
  1. Go to https://ccelectric.utilitynexus.com/sign-up on your computer, laptop, or smart device. Please do not use Internet Explorer as your browser; it is not compatible with the Customer Portal. For the best results, use Google Chrome, Microsoft Edge, Safari, or Firefox as your browser.
  2. Scan the Customer Portal QR code on the front of this document with your smart device. The portal page will load for you. Select "Sign Up" to enroll.
  3. Go to our website at http://ccelectric.org and click the ad for the Customer Portal on the homepage.
  4. Scan the mobile app QR code on the reverse side. When the app comes up on your screen, click "Install" (Google Play) or "Get" (App Store).

Carroll County Electric Department's mobile app enables you to manage your account right from your smart device, anywhere, anytime. The app is secure, easy to get and simple to use. All you need to do is scan the Mobile App QR code on the front of this document, select Google or Apple, and your device will install the app that was developed for your operating system.

Once the app is downloaded and installed on your device, you will see a welcome screen that allows you to log in or sign up for the Customer Portal. You will need to sign up the first time you use the portal and create your log in credentials for the next time you want to use the portal. You will need to enroll in the new system even if you were signed up for the old payment site.

  1. You will be asked for your Account Number. This 12-digit number is found in a box on the upper left portion of your electric bill.
  2. Next you will be asked to verify your identity with one of the following:
    1. The last 4 digits of your social security number - your entry must match the social security number that is on file at the utility
    2. Your current account balance
    3. Your phone number - your entry must match the phone number that is on file at the utility.
  3. When your identity is confirmed, you will see a screen to set up your account. Once you have completed and submitted this form, you will receive an email indicating that your account has been activated. You are now ready to check your bill, review statements, monitor your utility usage and make payments.